IT INFRASTRUCTURE MANAGEMENT & SUPPORT

For all our infrastructure clients, we tend to act as their local IT department and manage the following:

  • Setting up and managing of MS (Cloud and on-premise) domains (we partner with Dell, Tech Data and Microsoft)  

  • On-premise, Hybrid and Azure-only domain networks 

  • Single and multi-site networks 

  • Network security (perimeter defences, cyber-attack and malware protection)  

  • Remote access (MS Remote Desktop Services – Session and VDI; Citrix) 

  • Virtual Machines using Hyper-V 

 

Purchasing & Installation

We can help with sourcing all IT equipment and offer Remote 1st line and 2nd line support and training (through remote takeover and screen sharing); onsite support is available, if required.

 

Cloud Services

  • Migrating clients to Office 365 Cloud Services (we partner with Microsoft) and helping them manage when they get there, including licensing services 

  • Developing and implementing strategies for Exchange Online, SharePoint Online, Microsoft Teams, OneDrive and Cloud Storage, Disaster Recovery Service and more

  • Hosting clients’ servers, mail and applications at our data centres in Chiswick and Long Crendon; some are physical servers and others are virtual;

  • SIP/ Cloud-based phone systems (SIP telephony in partnership with Spitfire and Eclipse/Gamma) 

  • We are a Microsoft Silver partner 

 

Disaster Recovery

  • Remote backup of client data to our data centres in Long Crendon and Chiswick with local backups and snapshots of all critical data and servers

  • Testing these regularly and reporting any issues immediately to the client 

  • Hosting and managing DR sites for clients 

  • Setup and management of  Azure Disaster Recovery Service 

 

Connectivity & Infrastructure 

  • Broadband and analogue phone lines (we partner with Zen, Eclipse and Spitfire)

  • Managing internet domains and DNS

  • Installing and maintaining wireless networks

  • Installing and maintaining structured cabling (we partner with Connected Business Solutions and Simon Basford) 

  • Installing Telephony, CCTV and door entry systems and liaising with clients’ security partners 

  • Office moves 

 

Apple product support and acquisition (via Apple Store Business – our primary focus is Microsoft but we have many clients who have Apple equipment as well which needs to be supported by us).

 

Key Staff & Directors’ Homes 

  •  Broadband and remote connectivity to the office  

  • Wi-Fi 

  • increasingly TV/ AV/ CCTV and home automation as technologies converge 

 

As well as ourselves you will have access to the expertise of our key partners (please note we have two Internet Connectivity partners so that we can split the connectivity into primary and backup:

  • Ian and Mark Seow from Phantasia Ltd

  • Simon Basford from SB professional services as well as our Cabling partner CBS 

  • James Drake and Adam Franklin from Eclipse (Cloud-based telephony and Internet Connectivity) 

  • The Spitfire Team (Cloud-based telephony and Internet Connectivity) 

CONTACT US

DSys Plus Ltd, Wychelm, Harroell, Long Crendon, HP18 9AQ

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